Frequently Asked Questions (FAQ)
How do I schedule a Telehealth appointment?
- How do I make a Telehealth (video) appointment – Call our office at 503.639.6002503.639.6002.
- Smart phone or device – You will need a device with a front camera i.e.: Smart Phone, iPad, Laptop with camera or computer monitor with web camera attached.
- How do I get the visit started – After calling our office for an appointment, one of our medical staff will send you an email invitation with a link to the Provider’s Private Virtual Waiting Room.
- How do I register my Medical History – Paperwork can be mailed or emailed to you and you will need to either mail back to our office or email them to us at [email protected].
- Imaging (x-rays, MRI discs) - We prefer to have your most recent copies available to review. You can either drop it off at our office or mail it to our office.
- Telehealth services involve the use of secure HIPAA and HITECH compliant software that enables health care providers to deliver health care services to patients.
- Telehealth Informed Consent Form - Click here to download pdf
How do I schedule an appointment?
Insurance companies usually require a written referral from your primary care physician before an orthopedic specialist can see you. Without a referral your insurance company may not pay for your visit and/or reimburse at a much lower rate. You should contact your insurance carrier to see if our providers are covered under your insurance plan, their contact phone number is usually located on your insurance card.
Once a referral is obtained, or your insurance company has verified that you do not need a referral, you may call us at 503.639.6002503.639.6002 or toll free 1.877.999.60021.877.999.6002 to schedule your appointment.
How do I know if Orthopedics Northwest is contracted with my insurance?
We are contracted with many insurance companies. To make absolutely certain that we are on your insurance plan, you need to call your insurance company for verification. They will ask for the information on your insurance card as well as what physician/provider you plan to see. Please give them our clinic name, Orthopedics Northwest, and the names of our physicians: Dr. Scott Grewe, Dr. Christopher Nanson, Dr. Brian Puskas and Dr. Mark Wagner. In addition, our certified physician assistants are: Kendra Blosser, PA-C, Carmen Jones, PA-C, Kayla Moody, PA-C and Emily Ortiz, PA-C.
What do I need to bring with me when I come in for my appointment?
Referral: Our office will need a referral from your primary care physician, if your insurance company requires one. Without a referral your insurance company may not pay for your visit and/or may reimburse at a much lower rate, leaving you with a much higher out of pocket expense. Please call your insurance company to verify if you need a referral.
Diagnostic studies: X-rays, MRI studies, and any other studies you may have had performed that pertain to your current orthopedic condition. Reviewing x-rays and MRI’s are an important part of your visit with the doctor. It is best to hand carry the films with you rather than to have them mailed that way it assures they will arrive in time for your appointment. The facility that performed the studies will either release the films to you or make a copy for you. Please be sure to contact them ahead of time so they can accommodate your needs for your office visit.
Your insurance card: Your insurance card provides important detailed information we need for billing the insurance company for your services.
Photo ID: We ask that you bring a photo ID so we can verify you are the correct patient.
Medication List: Please bring current prescription/medications and herbal list.
Co-payment: We ask that you pay your co-payment at the time of your visit. The co-payment amount is determined by your insurance plan and is usually listed on your insurance card.
Surgery Payment Deposit: For most surgeries a $500 deposit is required and will be collected at or prior to your preoperative appointment (excludes WC, Medicare and Medicaid). For Dr. Wagner's surgeries, a separate fee schedule and waiver are required before surgery.
New Patient Profile form: We usually mail this form to you ahead of time so you can complete it at your leisure before your office visit. This form can also be printed from this website or you can request it to be sent via US mail. Please complete this form as it will provide us with accurate contact and insurance information.
New Patient Medical History forms: We usually mail these to you ahead of time so you can complete them at your leisure before your office visit. These forms can also be printed from this website or you can request them to be sent via US mail. Please complete these forms as they are an important part of your medical evaluation.
HIPAA & RED FLAG Rule: Orthopedics Northwest is now required by the Federal Trade Commission to show a copy of a valid Photo ID from each patient or Patient’s Guardian presenting to our office. If you are unable to provide a valid Photo ID, we may not bill your insurance company, and you may have to pay for your visit at the time of service.